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Nerds2u IT Field Engineer

At Nerds2u, our Field Engineers are on-site technicians who troubleshoot issues and problems with technical equipment or systems. They can work in a variety of different sectors depending on the area of engineering they specialize in.

Nerds2u repair mobile phones, laptops, tablets, printers/scanners, routers and pretty much anything technical, even gaming consoles. This job involves applying theories to address technical problems, writing reports to outline these issues and solutions, and working with individuals and companies to help develop more efficient systems or to analyse issues and provide solutions.

Our IT Field Engineers are mainly customer facing and usually work most of their hours on site, so office work is minimal. This job is well suited to analytical and critical thinkers who can apply logic and theories to problems, have the patience to find resolutions to complex issues, and have strong communication skills.

Nerds2u IT Field Engineer - Duties and Responsibilities

The type of customers and companies a field engineer works for will determine the exact duties they perform. In summary, these duties typically involve:

Conduct Research

Field engineers carry out research to identify problems and develop appropriate solutions for them.

Maintain Equipment

Field engineers oversee the maintenance of different types of equipment and infrastructure related to specified industry.

Install New Technologies

One of a field engineer’s main jobs is installing new and more advanced technologies per the requirements of the research team and the needs of our customers.

Test Machinery

Field engineers test machines that are already installed to check their performance and safety and evaluate whether they meet compliance standards.

Create Reports

Field engineers maintain reports of their work that are handed to the senior engineer on the project, as well as anyone else related to the project. These reports keep track of progress and any issues that halt progression.

Field Engineer - Skills and Qualifications

Field engineers are critical thinkers with strong communication and customer service skills. They’re also able to apply scientific and technical theories to their work. Although academic qualifications are an advantage, at Nerds2u we are a little different and we place great emphasis on the following skills:-

·   Critical Communication Skills – field engineers should be strong communicators who are able to talk clearly with customers and explain complex issues to people who may not have any technical knowledge

·   Thinking – field engineers must use logic to solve issues and develop more efficient systems

·   Diagnostic Abilities – a key aspect of a field engineer’s daily duties is diagnosing problems with existing equipment and finding solutions to them, so great diagnostic abilities are essential

·   Analytical Thinking – the ability to analyse systems and manage technical tasks is important in this job, and field engineers need the technical and analytical skills to carry these tasks out effectively

·   Problem-Solving Skills – field engineers provide technical support for different projects, including the testing and maintenance of systems, so good problem-solving and troubleshooting abilities are useful in this role

IT Field Engineer - Education and Training

We are a little more flexible on educational certification requirements simply because Nerds2u aims to train and improve the technical knowledge of all its field engineers. Technologies growth is exponential, it’s down to the field engineer to constantly stay aligned with the most up to date and advanced knowledge of theories in the technical support sector. The minimum requirement to become a field engineer is normally a bachelor’s or associate’s degree in engineering that’s relevant to the employer’s industry. There are also technical certifications available, such as data security certifications or technical computer certifications, which offer more specific training. Whilst these are desirable, at Nerds2u you will receive extensive and on-going on-the-job training.

Field Engineer Salary and Outlook

Nerds2u offer a competitive salary structure.

Nerds 2u will manage all your appointments and can offer flexible working hours. You can work as much or as little as you like.

We do also offer the opportunity to become a senior field engineer which will provide much higher opportunities for advancement in the company as well as opportunities to build your own teams and manage your own areas as the company grows and expands.

Field Engineer - Next steps

To become a nerds2u field engineer, please complete the form below. We will aim to get back within 10 working days. There will be a Telephone Interview.

Short-listed candidates will be invited for a face to face interview and you will be asked to complete a small technical test.  As this role is customer facing, you will need to pass a DBS check before any offer of work is made.

 

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