Terms & Conditions

Nerds2u Ltd · company no. 11689608 · 22–25 Portman Close, London W1H 6BS · Last updated 11 July 2026

These terms apply to all services and products provided by Nerds2u Ltd ("Nerds2u", "we", "us"). By booking a service, buying a product, hiring a device or taking out a support package with us, you agree to them. Nothing here affects your statutory rights.

1. Our services

We provide computer and laptop repair, refurbished and new hardware sales, secure data destruction, device hire, smart-home installation, and managed IT support. Some terms below apply only to a particular service, as marked.

2. Repairs & diagnostics

2.1 We may need to run diagnostics before confirming whether a repair is possible and what it will cost. Any diagnostic fee is confirmed with you before work begins and, once diagnostics have started, may be non-refundable.
2.2 We do not guarantee that every device can be repaired. Repair timeframes are estimates, not fixed deadlines.
2.3 We may decline to work on devices that are unsafe, heavily modified, or where the work would be uneconomic; where we can, we'll recommend an alternative such as a refurbished replacement.
2.4 We may retain a device until any sums due for work on it are paid in full.

3. Data & backups

3.1 You are responsible for backing up your data before handing a device to us. While we take care, we cannot accept liability for loss of data during repair, upgrade or servicing.
3.2 We treat any data we access during a repair as confidential and only access what's needed to carry out the work. See our Privacy Policy.

4. Refurbished & new hardware

4.1 Refurbished devices are tested and confirmed working at the point of sale, may contain replacement parts, and have their cosmetic grade disclosed.
4.2 Refurbished hardware carries a limited warranty against hardware faults under normal use, as stated on the product listing. It excludes accidental damage, liquid damage, software issues, fair wear and tear, and faults caused by unauthorised repair or misuse.
4.3 Your rights under the Consumer Rights Act 2015 (goods as described, fit for purpose, of satisfactory quality) are unaffected.

5. Secure data destruction (Nerderase)

5.1 Where you ask us to erase or destroy data, we do so to a recognised standard and, on request, provide a certificate of destruction.
5.2 Data destruction is irreversible. It is your responsibility to retrieve anything you need to keep before the work is carried out.

6. Device hire (Nerdorrow)

6.1 Hired equipment remains the property of Nerds2u at all times. You must use it responsibly and return it, in the condition supplied, by the agreed return date.
6.2 You are responsible for loss, theft or damage to hired equipment during the hire period and for the associated repair or replacement cost.
6.3 Late returns incur a fee of £5 per day. Equipment more than 14 days overdue may be charged at full replacement cost.
6.4 A refundable security deposit may be required; it is returned once the equipment is back in good condition, less any outstanding fees or damage costs.
6.5 You are responsible for removing your personal data from hired equipment before returning it. Hired equipment is provided without warranty as to fitness for any particular purpose.

7. Managed IT support

7.1 Support is provided under the tier you select and the response targets published for that tier. Work outside the agreed scope (for example projects, out-of-hours work, hardware) is quoted separately.
7.2 Minimum user counts, minimum terms and billing frequency are as set out in your quote or agreement.
7.3 You are responsible for holding valid licences for your software, for giving us the access we reasonably need, and for acting on security recommendations we make.
7.4 Where we process personal data on your behalf (for example within your Microsoft 365 tenant), we do so as your data processor under your instructions. A data processing agreement is available on request.
7.5 Third-party services (for example Microsoft 365, Bitdefender, CyberSmart, internet providers) are subject to their own terms; we are not responsible for their outages or acts.

8. Prices & payment

8.1 Prices are as quoted or as published, and may change. Deposits, where taken, are applied to the final cost unless stated otherwise.
8.2 Managed support is billed as set out in your agreement.

9. Liability

9.1 We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
9.2 Subject to 9.1, our total liability for any claim is limited to the amount you paid us for the service or product it relates to. We are not liable for indirect or consequential loss, or for loss of data or profit.
9.3 Our work does not include mains electrical or wiring work; any such work is carried out by a suitably qualified partner under their own cover.

10. Cancellations & refunds

10.1 Where the Consumer Contracts Regulations 2013 apply, you have 14 days to cancel; diagnostics or work already begun at your request may not be refundable.
10.2 Refunds for returned goods may be reduced to reflect signs of use beyond what's needed to inspect them.

11. General

11.1 We may update these terms; the version on our site at the time you order applies.
11.2 These terms are governed by the law of England and Wales and subject to the courts of England and Wales.
11.3 Questions: 0203 633 5887 · helper@nerds2u.co.uk · Nerds2u Ltd, 22–25 Portman Close, London W1H 6BS.