Business IT Support · London
IT that just works.
One fixed monthly price, fully managed, properly secured. We keep your team working and your business protected, so you can stop firefighting IT.
See packages & pricingWhy businesses choose Nerds2u
Predictable per-user pricing that's easy to budget. No surprise bills, no padded hours.
We monitor and fix issues before they stop you. Most problems are solved remotely in minutes.
Bitdefender on every device, plus Cyber Essentials, monitoring and cyber insurance via CyberSmart.
Critical issues answered in 3–6 hours. Every request tracked and time-bound in our own helpdesk.
Secure, tidy and right-sized. No licence waste, MFA everywhere, backups in place.
Hardware repair and quality refurbished kit to save you money and cut e-waste.
Everything we look after
15 services, one team, so you never juggle IT suppliers again.
✓ Helpdesk & ticketing
✓ Remote IT support
✓ Onsite engineer visits
✓ Email support
✓ Network, Wi-Fi & printers
✓ Endpoint security (Bitdefender)
✓ Passwords & MFA
✓ Backup & recovery
✓ Cyber incident response
✓ Compliance & audits
✓ Microsoft 365 admin
✓ Staff on/offboarding
✓ Device health monitoring
✓ Hardware & refurbished supply
✓ Reviews & reporting
Choose your package
Per user, per month, ex VAT · minimum 5 users · step up whenever you're ready.
Reliable help when IT goes wrong. For small teams that mainly need support when something breaks.
✓ Helpdesk + remote support
✓ Bitdefender on every device
✓ 25% off onsite visits
Proactive, monitored and secure. For teams that want monitoring, backup checks and faster support.
✓ Everything in Essential, faster SLA
✓ Monitoring, alerts & device health
✓ Full Microsoft 365 admin
✓ Quarterly technology reporting
✓ One free onsite callout every month
Fully managed, cyber and recovery. For businesses that want IT handled completely, with compliance included.
✓ Unlimited remote, 25% off onsite visits
✓ Backup, DR & incident response
✓ Cyber Essentials + account manager
Compare the packages
| What's included | Essential | Advanced | Premium |
|---|---|---|---|
| Helpdesk & ticketing | ✓ | ✓ | ✓ |
| Response SLA | Standard | Faster | Fastest |
| Remote support | ✓ | ✓ | Unlimited |
| Endpoint security (Bitdefender) | ✓ | ✓ | ✓ |
| Microsoft 365 admin | Limited | ✓ | ✓ |
| Out-of-hours support | Discounted | Discounted | Discounted |
| Onsite visits | 25% off | 1 free / month | 25% off |
| Monitoring & alerts | – | ✓ | ✓ |
| Technology reporting | – | Quarterly | Monthly |
| Backup & disaster recovery | – | Add-on | ✓ |
| Compliance & Cyber Essentials | – | Add-on | ✓ |
| Cyber incident response | – | – | ✓ |
| Dedicated account manager | – | – | ✓ |
| Price (per user/mo, ex VAT) | £45 | £69 | £99 |
Our response times
Clear, written commitments. We aim to resolve within a week; urgent issues get priority.
Whole business stopped. Internet or email down.
One user can't work, no clear workaround.
General request. A workaround exists.
Advice, planning or non-urgent work.
Security & compliance, built in
✓ Bitdefender next-gen protection on every device, watched by us
✓ Cyber Essentials via CyberSmart, so you pass audits and win the work
✓ CyberSmart software keeps you compliant year-round, not just on certification day
✓ Cyber insurance included for eligible certified firms (up to £25k)
✓ MFA everywhere, backups in place, licences right-sized
Add-ons & extras
Everything else you might need, quoted clearly, never hidden.
Out-of-hours support
£100/hr standard · discounted on every plan
Onsite visits
£80/hr standard · 25% off on Essential & Premium · one free callout a month on Advanced
Server management
£99/server/mo · 1 server included in Premium
Managed backup & DR
from £5/user or £49/server/mo · included in Premium
Microsoft 365 licences
from £17.60/user/mo, at cost, fully managed
Cyber Essentials certification
£300 one-off (included in Premium) · CE Plus from £2,000
Hardware & refurbished supply
quoted per project, repair before replace
Discounts
10% off annual prepay · 10–20% volume at 20+ seats
Start with a free IT review
We audit your setup and recommend the right tier. No obligation.
Free IT review → we onboard you → you just work.
Book your free IT review