Every business
needs a nerd.
Ours answer.
Fixed-fee IT support for businesses in London & Yorkshire. Helpdesk, security, backups, updates and real engineers. One number a month, everything handled.
Dramatised? Slightly. But the response clock is real, it is printed below, and if we miss it on a P1 you pay less that month.
Every package is a fixed monthly fee set by team size, not per user. Onboarding included. Rolling monthly, no lock-in. Prices exclude VAT.
- Unlimited helpdesk and remote support, Mon to Sat
- Bitdefender security on every device, managed by us
- Updates and patches handled
- Microsoft 365 and Google Workspace support
- Network, Wi-Fi and printer support
- 25% off onsite visits, hardware at member rates
- Monthly plain-English report
- Everything in Essential
- Proactive monitoring and device health alerts
- Full Microsoft 365 admin, starters and leavers handled
- Password manager and MFA for the whole team
- Loan device while yours is in repair
- Licences at cost plus 5%, one consolidated invoice
- One onsite visit included monthly + quarterly review
- Everything in Advanced
- Managed backup and disaster recovery, tested restores
- Cyber incident response
- Cyber Essentials certification for your business
- Telephony and connectivity managed
- Dedicated account manager, two onsite visits monthly
- Sunday cover for critical issues + annual audit
| Team size | Essential | Advanced | Premium |
|---|---|---|---|
| 1 to 5 people | £400/mo | £600/mo | £850/mo |
| 6 to 10 people | £700/mo | £1,050/mo | £1,450/mo |
| 11 to 20 people | £1,200/mo | £1,800/mo | £2,450/mo |
| 21+ people | Let's talk | Let's talk | Let's talk |
Prices exclude VAT (checkout adds 20% automatically and gives you a VAT receipt). Every plan starts online in two minutes: pick your row above, pay securely by card, Klarna or PayPal, cancel anytime. Add-ons, all optional: servers +£49/month each (first free on Premium), extra locations +£29/month, 24/7 cover +60% of your fee, extra onsite visits £72/hr. Remote support is unlimited within fair use: heavy sustained use starts a friendly review conversation, never a surprise invoice. Pay the year upfront: 10% off.
A response means a qualified engineer actively working your issue, not an auto-reply. Priorities agreed with you, clock starts at the ticket.
| Priority | Essential | Advanced | Premium |
|---|---|---|---|
| P1 Critical: business down | 8 hrs | 2 hrs | 1 hr |
| P2 High: one person down | 16 hrs | 8 hrs | 2 hrs |
| P3 Medium: has a workaround | 2 days | 16 hrs | 8 hrs |
| P4 Low: advice & requests | 4 days | 2 days | 16 hrs |
Hours: Mon to Fri 9:00 to 17:30, Sat 9:00 to 16:00. Premium adds Sunday P1 cover. 24/7 on any tier for +60% of your fee. These are worst-day commitments: in practice we usually beat them, and your monthly report shows the scorecard.
Real jobs, photographed on our benches. Not stock photos, and it shows.
YOO, Intercept Pharmaceuticals, Trigon DM, Wavetec, LOGICLE IT, AGIP, Literacy Tree, Selina, Fare London, and dMFK, Coffey & MICA Architects Our wider client base includes individuals and teams at organisations such as London Business School, Michael Page, Brown Advisory, 4 Pump Court, Pedersen & Partners, Colart and the Daily Mail. References from long-standing clients on request. Every repair carries a 30 day warranty. No fix? No fee.
Forty-five minutes, at your office or on a call. An engineer reviews your devices, security, backups and licences, and you keep the written audit whatever you decide. No obligation, no hard sell, no jargon.