Every business
needs a nerd.
Ours answer.
Fixed-fee IT support for teams of 1 to 30 in London and West Yorkshire. Helpdesk, security, backups, updates and real engineers. One number a month, everything handled.
Dramatised? Slightly. But the response clock is real, it is printed below, and if we miss it on a P1 you pay less that month.
Every package is a fixed monthly fee set by team size, not per user. Onboarding included. Rolling monthly, no lock-in. Prices exclude VAT.
- Unlimited helpdesk and remote support, Mon to Sat
- Bitdefender security on every device, managed by us
- Updates and patches handled
- Microsoft 365 and Google Workspace support
- Network, Wi-Fi and printer support
- 25% off onsite visits, hardware at member rates
- Monthly plain-English report
- Everything in Essential
- Proactive monitoring and device health alerts
- Full Microsoft 365 admin, starters and leavers handled
- Password manager and MFA for the whole team
- Loan device while yours is in repair
- Licences at cost plus 5%, one consolidated invoice
- One onsite visit included monthly + quarterly review
- Everything in Advanced
- Managed backup and disaster recovery, tested restores
- Cyber incident response
- Cyber Essentials certification for your business
- Telephony and connectivity managed
- Dedicated account manager, two onsite visits monthly
- Sunday cover for critical issues + annual audit
| Team size | Essential | Advanced | Premium |
|---|---|---|---|
| 1 to 5 people | £229/mo | £349/mo | £499/mo |
| 6 to 10 people | £399/mo | £599/mo | £849/mo |
| 11 to 20 people | £699/mo | £999/mo | £1,399/mo |
| 21+ people | Let's talk | Let's talk | Let's talk |
Prices exclude VAT. Add-ons, all optional: servers +£49/month each (first free on Premium) · extra locations +£29/month · 24/7 cover +60% of your fee · extra onsite visits £72/hr. Remote support is unlimited within fair use: heavy sustained use starts a friendly review conversation, never a surprise invoice. Pay the year upfront: 10% off.
A response means a qualified engineer actively working your issue, not an auto-reply. Priorities agreed with you, clock starts at the ticket.
| Priority | Essential | Advanced | Premium |
|---|---|---|---|
| P1 Critical · business down | 8 hrs | 2 hrs | 1 hr |
| P2 High · one person down | 16 hrs | 8 hrs | 2 hrs |
| P3 Medium · has a workaround | 2 days | 16 hrs | 8 hrs |
| P4 Low · advice & requests | 4 days | 2 days | 16 hrs |
Hours: Mon to Fri 9:00 to 17:30, Sat 9:00 to 16:00. Premium adds Sunday P1 cover. 24/7 on any tier for +60% of your fee. These are worst-day commitments: in practice we usually beat them, and your monthly report shows the scorecard.
Real jobs, photographed on our benches. Not stock photos, and it shows.
YOO · Intercept Pharmaceuticals · Trigon DM · Wavetec · LOGICLE IT · AGIP · Literacy Tree · Selina · Fare London · dMFK, Coffey & MICA Architects Our wider client base includes individuals and teams at organisations such as London Business School, Michael Page, Brown Advisory, 4 Pump Court, Pedersen & Partners, Colart and the Daily Mail. References from long-standing clients on request. Every repair carries a 30 day warranty. No fix? No fee.
Forty-five minutes, at your office or on a call. An engineer reviews your devices, security, backups and licences, and you keep the written audit whatever you decide. No obligation, no hard sell, no jargon.