Pay Deposit & Fill Form
Pay a £80 deposit (refundable £40 if you decline the repair) and tell us about your device & issue.
Welcome to the Nerds2U Send-In Service – a nationwide solution built in response to customer demand. We were frequently contacted by people outside London who wanted access to our trusted repair services, so we developed a simple, secure process for sending in your device from anywhere in the UK. With transparent pricing, expert diagnostics, and affordable repairs, you’re now just a few steps away from joining the thousands of satisfied customers we’ve proudly served.
How It Works in 5 Simple Steps
Receive Your Secure Box
We send protective packaging, a prepaid return label, and your Device collection form/receipt.
Pack & Send Back
Place your device & charger inside, apply the label, and drop at your nearest Royal Mail Post Office.
We Diagnose & Quote
We inspect and send a transparent repair quote. Approve to proceed, or decline for a £40 refund.
We Return It to You
After repair, your device is shipped back securely with tracking.
Send My Device
Stripe
Royal Mail
Stripe
Royal Mail
256-bit SSL
Why Choose Nerds2U?
- £40 refund if you decline the repair.
- Royal Mail tracked shipping both ways.
- Custom protective packaging for devices.
- Secure payments via Stripe/PayPal.
- Clear, honest diagnostics & quoting.
What’s Inside the Box?
Secure Box
With inflatable protection for your device & charger.
Device collection form/receipt
Printed device collection form/receipt with QR code.
Prepaid Label
Prepaid, tracked Royal Mail return label for peace of mind.
FAQ
What if my device can’t be repaired?
If you decline the repair after diagnostics, we return your device and refund £40 of the deposit.
How long does it take?
1–2 working days for delivery of the box, 1–3 working days for diagnostics once we receive your device. Repair time varies by issue.
Is my device safe in transit?
Yes — we use custom packaging and Royal Mail tracked shipping for safe, verified handling both ways.
Will my data be safe?
We recommend a backup before sending. We only access what’s needed to diagnose and test. Your data is kept private and never shared.
Can I send more than one device?
Yes. Submit one form per device (or tell us in the notes) so we can assign separate device collection forms/receipts and quotes.
Do you accept tablets, consoles, etc.?
Yes, we accept most computers, MacBooks, some tablets and consoles. If you’re unsure, just ask and we’ll confirm before you post.
What should I include in the box?
Please include the device and charger. Don’t include USB drives, SD cards, or personal accessories unless requested.
How do payments and quotes work?
You pay a £80 deposit to start. We diagnose and send a clear quote. Approve to proceed, or decline for the £40 refund and return shipping.