Pay Deposit & Fill Form
Pay a £80 deposit (refundable £40 if you decline the repair) and tell us about your device & issue.
How It Works in 5 Simple Steps
Receive Your Secure Box
We send protective packaging, a prepaid return label, checklist, and your Job Reference number.
Pack & Send Back
Place your device & charger inside, apply the label, and drop at your nearest Royal Mail Post Office.
We Diagnose & Quote
We inspect and send a transparent repair quote. Approve to proceed, or decline for a £40 refund.
We Return It to You
After repair, your device is shipped back securely with tracking.
Why Choose Nerds2U?
- £40 refund if you decline the repair.
- Royal Mail tracked shipping both ways.
- Custom protective packaging for devices.
- Secure payments via Stripe/PayPal.
- Clear, honest diagnostics & quoting.
What’s Inside the Box?
Secure Box
With inflatable protection for your device & charger.
Checklist & Job Ref
Printed checklist + Job Reference sheet with QR code.
Prepaid Label
Pre-addressed Royal Mail return label.
FAQ
What if my device can’t be repaired?
If you decline the repair after diagnostics, we return your device and refund £40 of the deposit.
How long does it take?
1–2 working days for delivery of the box, 1–3 working days for diagnostics once we receive your device. Repair time varies by issue.
Is my device safe in transit?
Yes — we use custom packaging and Royal Mail tracked shipping for safe, verified handling both ways.
What should I include in the box?
Please include the device and charger. Don’t include USB drives, SD cards, or personal accessories unless requested.
How do payments and quotes work?
You pay a £80 deposit to start. We diagnose and send a clear quote. Approve to proceed, or decline for the £40 refund and return shipping.